At Planet77, we understand how important your privacy is. This document explains in detail how we collect, use, store, and protect your personal information as a member of our trusted Malaysia Sports Betting platform. We are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
These are the core principles that shape how Planet77 handles the personal data of every member.
Planet77 collects various types of information to ensure the services we provide are secure, legally compliant, and tailored to your needs as a member. The following are the categories of data we collect:
Important Note: Planet77 does not store credit or debit card details directly. All payments are processed through registered and licensed third-party payment processors in Malaysia.
All information collected by Planet77 used for specific and legitimate purposes only. We will not use your data for any other purpose without your consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & verification | Personal, identity | Contractual necessity |
| Deposit & withdrawal processing | Financial & transactional | Contractual necessity |
| Fraud prevention & anti-money laundering | All categories | Legal obligations |
| Customer support | Personal, technical | Legitimate interests |
| Platform improvement & analytics | Technical (anonymised) | Legitimate interests |
| Promotional communications | Contacts & preferences | Your consent |
Planet77 uses data analytics to understand aggregate platform usage patterns for continuous improvement. This data is processed in anonymised form and cannot be traced back to any individual.
Planet77 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, in certain circumstances, we may share data with trusted parties:
Every third party that receives your data is required to comply with a privacy policy equivalent to or stricter than this one, and may only use the data for permitted purposes.
Planet77 does not share data with affiliated or associated companies for cross-marketing purposes without your explicit prior consent.
The security of your personal data is our absolute priority Planet77. We implement multiple layers of technical and organisational safeguards to prevent unauthorised access, data loss, or destruction:
In the event of a material data security breach, Planet77 is committed to notifying affected members within 72 hours of detection, in line with industry best practices.
Planet77 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout active account + 5 years | Legal requirements |
| Financial transaction records (RM) | 7 years from the date of transaction | AMLA & PDPA Malaysia |
| Support communication logs | 2 years | Complaint resolution |
| Technical data & access logs | 12 months | Security & audits |
| Marketing data (with consent) | Until consent is withdrawn | Consent |
Once the retention period expires, data is permanently deleted or fully anonymised so it can no longer be linked to any individual.
Planet77 use cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser. Please note that disabling essential cookies may affect platform functionality. For more information, refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Planet77's policies, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact us at privacy@planet77.biz or via live chat. Please include your account number to help us process your request faster.
Planet77 only sends marketing communications to members who have given explicit consent during registration or via their account settings. Types of communications you may receive include:
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails, or by contacting the Planet77 support team. The opt-out will take effect within 3 working days.
Transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — will be sent regardless of your marketing preferences, as they are essential for the safe operation of your account.
Planet77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments.
When material changes occur, we will:
Continued use of the platform after the effective date will be considered acceptance of the amended terms. If you do not agree with the changes, you may close your account without penalty and any cash balance will be returned in accordance with established procedures.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Planet77 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy enquiries within 3 business days and resolve formal complaints within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Planet77 welcomes all privacy-related feedback. Every complaint received will be taken seriously and thoroughly investigated, and we are committed to the continuous improvement of our members' data protection.
Planet77 believes trust is the foundation of our relationship with every member. Protecting your data is not merely a legal obligation — it is our moral responsibility. Register today and experience the difference.
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